Shipping policy

At Traders SA, we aim to deliver your order quickly and safely. Please read our shipping policy carefully to understand how your order will reach you.

1. Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • During busy periods (sales, holidays), processing may take up to 3–5 business days.

2. Shipping Methods & Delivery Times

  • We ship orders via The Courier Guy and Pargo.

  • Estimated delivery times:

    • Standard Shipping: 3–7 business days

    • Express Shipping (if available): 1–3 business days

  • Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your order weight and delivery address.

  • Free shipping may be offered for orders over a certain value.

  • Additional charges may apply for remote areas.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • You can use this number to track your shipment on the courier’s website.

5. Lost or Damaged Shipments

  • Please inspect your order upon delivery.

  • If your package is lost or damaged in transit, contact us immediately at orders@traderssa.co.za.

  • We will work with the courier to resolve the issue, which may include a replacement or refund.

6. International Shipping

  • Currently, we only ship within South Africa.

  • For inquiries about international shipping, please contact us directly at orders@traderssa.co.za.

7. General Conditions

  • Orders cannot be shipped to PO Boxes unless specified by the courier.

  • We are not responsible for delivery delays caused by incorrect or incomplete shipping addresses.

  • Ensure your contact details are correct to avoid delays.